How do you know your clients are satisfied?


How do you know your clients are satisfied?

Last Saturday we attended a resource fair at Sunshine Church put on by the Gray Center. The day was great and we met a lot of wonderful new families. So who attends these fairs? People who are wondering what resources are available to them and their families. They may or may not currently be involved in programming, but they are looking for more. Something else has to be out there and more has to be available, so they search. One observation I made during my time at the event was that none of our current families were at this fair. I interpreted this as them being content with the programming they are receiving and they aren’t seeing the need to find more or something better. The bottom line: we are the best! What more could you want when you have Horizons, when you have remediation?

Until next week,

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