Frequently Asked Questions

For your convenience, here are some of the most frequently asked questions about our clinic and the services we offer:

Does my child have to be a certain age to benefit from treatment?

We work with individuals of all ages, from infancy through adulthood. The human brain changes throughout the lifespan, so there is no reason to expect that people can’t benefit from treatment after a certain age. We tailor treatment to be age and developmentally appropriate for each client, and have seen tremendous changes in teens and adults as well as very young children.

Does my child need to have a certain diagnosis to participate in treatment?

We do not require a diagnosis in order to access treatment. We look specifically at where an individual’s development has gotten off track and what needs to happen to repair it, whether or not a diagnosis has been given. Our staff can provide clinical evaluation and diagnostic services if needed, but the most important thing is to understand what is creating obstacles – not just looking at labels. We work with individuals with a wide range of brain-related conditions that affect development, including (but not limited to) autism spectrum disorders, AD/HD, learning disabilities, seizure disorders, cerebral palsy, sensory processing disorders, anxiety, obsessive compulsive disorder, Tourette’s syndrome, and many others.

We don’t live near your center so can we still access services?

Distance is generally not a problem, as we have families from all over the world who access our services. Through the use of technology we are able to consult with families who are not local to our clinic. Depending on the nature of services required families may make periodic trips to see us in person, but it is possible to receive consultative services at a distance without ever making an in-person visit.

Our family has tried everything that has come across our path to help our child, and we are still struggling. How can you help us?

This is common, and usually the reason is that the root issues of the child’s challenges have not been identified and addressed. Working on higher-level skills without building a solid developmental foundation isn’t effective, and many professionals don’t go deep enough to correct the core issues that are impacting brain and body development. Our goal is to get to the root of the problems & build solid foundations for development so higher level skills can develop in meaningful ways.

Do you take insurance?

We are a fee-for-service practice and do not accept insurance as payment. By not accepting insurance we are able to keep our overhead costs down, which ultimately lowers costs for all families. In addition, our clinicians are able to work with the family to determine the services and treatment schedule that are most appropriate for them, without allowing those things to be dictated by insurance companies. For families with coverage, we are happy to provide a coded bill that can be submitted for reimbursement by the insurance company. We have an insurance assistance packet that is provided to our clients to assist them with this process should they choose to seek reimbursement for their services.

Can we use our Flex Spending Account or HSA for your services?

Yes, our services are eligible for Flex spending accounts as well as health savings accounts. We provide client families with coded statements to use when paying with funds from these types of accounts. There are often significant tax savings benefits for families who use these accounts, so we encourage all clients to look into their available options.

What if my child doesn’t want to attend therapy or participate?

This can often be the case, especially with older children and teenagers. From the first moment we meet clients our team of clinicians focuses on building rapport and making them feel comfortable. We specialize in providing activities that are engaging and motivating for clients, and provide an atmosphere that challenges them in a supportive way. Another important thing to note is that much of our work is done with parents directly, especially in the initial stages of treatment. In unique cases where the child is not available for direct treatment, or where there is too much resistance involved, we can begin to make significant changes by working with the parents on strategies to begin implementing at home.